Citizen intelligence models
Powerful AI models to navigate the citizen journey. Reasoning traces for auditability and transparency. Eligibility. Navigation. Redressal.
16 Jan 2026
5 mins
India has 3,400+ welfare schemes. 14,000 services that form the contract between the citizen and the state.
A farmer shouldn't need to read 50 pages of guidelines to know if they qualify for PM-KISAN. A widow shouldn't be turned away from a pension because she didn't understand the income threshold. Small business owners must be able to understand why their registration certificate didn't get approved, and what they need to do. Eligibility is buried in bureaucratic language. Procedures are opaque. Recourse is inaccessible.
A farmer shouldn't need to read 50 pages of guidelines to know if they qualify for PM-KISAN. A widow shouldn't be turned away from a pension because she didn't understand the income threshold. Small business owners must be able to understand why their registration certificate didn't get approved, and what they need to do. Eligibility is buried in bureaucratic language. Procedures are opaque. Recourse is inaccessible.
Generic AI doesn't solve this.
ChatGPT and Gemini can chat about schemes, but they hallucinate eligibility criteria. They don't understand Indian procedural context. They can't reason causally about what went wrong. And they are black boxes that offer no audit trail - which means government can't deploy them.
ChatGPT and Gemini can chat about schemes, but they hallucinate eligibility criteria. They don't understand Indian procedural context. They can't reason causally about what went wrong. And they are black boxes that offer no audit trail - which means government can't deploy them.
We build small, specialized models trained on Indian governance. Three layers. Three questions.
Eligibility: "Do I qualify?" Takes a citizen's situation and reasons through scheme requirements. Handles ambiguity, missing information, edge cases. Shows its work.
Navigation: "How do I get it?" Once you qualify, what next? Which office. Which documents. Which form. What happens when the system says no.
Redressal: "What if it fails?" Grievance filing. Escalation paths. RTI. Legal recourse. The layer that matters when the system breaks.
What makes these different from generic AI:
Visible reasoning. Every conclusion cites the source. Every decision shows the steps. Citizens and officials can see why the model said what it said — and contest it if it's wrong.
Indian context. Trained on the actual language of Indian bureaucracy. The circulars, the amendments, the state-specific variations.
